Cancellation Policy

The Cancellation Policy is always mentioned before making the booking. The booking has to be cancelled on the Roomxclusive system within the time frame of the cancellation date, failing which you will be liable for charges. However, our back office will also prompt you by calling about the cancellation, but it is the due responsibility of the agent to keep a track of their bookings time limit.

Hotels


The system follows the regular cancellation time frame, which is as follows, unless a Trade Fair, special event or special policy is mentioned.

Transfers and Sight seeing


All reservations made for private transfers and sightseeing made on the system should be cancelled at least 5 days prior to arrival. In all cases the longest cancellation period indicated, will apply. Bookings during trade fairs cannot be cancelled after the deadline has passed, without incurring Cancellation charges.

Cancellation and Amendment Conditions (Apartments and Villas)


Outside Trade Fair and Special Event Periods. For bookings which require a minimum night stay for each booking (usually but not exclusively either three nights, seven nights or multiples of seven nights) a charge amounting to not less than 25% of the value of the booking will be levied for cancellations made from the date of confirmation up to 10 days prior to the arrival date.100% of the value of the booking will be levied for cancellation of any apartment booking made from 9 days prior to arrival, up to and including the arrival date. If the number of apartments booked is reduced this may be defined as a cancellation of each amended apartment and the cancellation policy may apply. We will always try to get any charges for such changes waived but we cannot guarantee to be able to do so. No charge is made for amending the length of stay of a booking up to 3 days prior to the arrival date. Charges might apply to amendments made within 3 days of arrival and these will be advised on a booking by booking basis.

Refund Policy


After Confirmation of Refund amount from roomxclusive team Refund will be done through online mode in 6-7 working days.